Privacy Policy& Legal Notice

Introduction

IntelliStor (Pty) Ltd operates this website at www.colorworks.co.za. We are committed to protecting the personal information of everyone who visits or interacts with our Website, in full compliance with the Protection of Personal Information Act 4 of 2013 and any applicable regulations issued under POPIA.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what your rights are as a data subject.

1. Who We Are

The responsible party for the purposes of POPIA is IntelliStor (Pty) Ltd.

IntelliStor (Pty) Ltd is the authorised distributor of Epson ColorWorks products in Southern Africa and operates colorworks.co.za as an informational and lead-generation website.

2. What Personal Information We Collect

We collect only the personal information that is necessary to respond to your enquiry, process your quotation request, or provide technical support.

• Full name
• Business name and job title, where provided
• Email address
• Telephone number
• The content of any message, enquiry, or quotation request you submit
• Technical information collected automatically when you visit the Website, including cookie-related information

We do not collect sensitive personal information as defined under POPIA, such as health information, race, religion, or financial account details, through this Website.

3. How We Collect Personal Information

• Contact forms, when you submit an enquiry via our Contact Us page
• Quotation request forms, when you request a quotation for products or services
• Email or telephone, when you contact us directly outside of the Website
• Automatically, when certain technical data is collected while you browse the Website

4. Legal Basis for Processing

We process your personal information on one or more of the following lawful grounds under POPIA:

• Contractual necessity, to respond to your enquiry or quotation request and to take steps at your request before entering into a contract
• Legitimate interest, to operate and improve our Website and services, and to maintain appropriate business records
• Legal obligation, to comply with applicable South African law and regulatory requirements
• Consent, where you have given us consent, for example to receive marketing communications

We will not process your personal information for any purpose that is incompatible with the purpose for which it was originally collected without your prior consent.

5. How We Use Your Personal Information

• To respond to your enquiries and provide the information or assistance you requested
• To prepare and send quotations for Epson ColorWorks products, consumables, label media, or related services
• To provide after-sales technical support and warranty assistance
• To send relevant product updates, news, or marketing communications where you have consented to receive these
• To improve our Website and services based on aggregated, anonymised usage data
• To comply with applicable legal and regulatory requirements

6. Sharing of Personal Information

We do not sell, rent, or trade your personal information to any third party.

• We may share information with trusted service providers who assist us in operating the Website or conducting our business
• We may refer an enquiry to Epson South Africa or an authorised dealer where appropriate and with your knowledge
• We may disclose information where required by law, court order, or a competent regulatory authority
• In the event of a merger, acquisition, or sale of assets, information may be transferred to a successor entity, subject to equivalent privacy protections

7. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to improve your browsing experience and gather analytical data. Cookies are small text files stored on your device when you visit a website.

• Essential cookies, required for the Website to function correctly
• Analytics cookies, used to understand how visitors interact with the Website through anonymised and aggregated data
• Preference cookies, used to remember settings and improve the browsing experience

You may disable non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.

8. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

• Contact enquiries: retained for a maximum of 24 months after the last correspondence, unless an ongoing business relationship is established
• Quotation and sales records: retained for a minimum of 5 years in line with South African tax and commercial record-keeping obligations
• Technical support records: retained for the duration of the warranty or service relationship and up to 2 years thereafter

When personal information is no longer required, it is securely deleted or anonymised.

9. Security of Personal Information

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.

• Secure HTTPS encryption on the Website
• Access controls limiting who within our organisation can access personal information
• Regular review of systems and data handling processes

While reasonable precautions are taken, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted via the internet.

10. Your Rights as a Data Subject

Under POPIA, you have the following rights in relation to your personal information:

• Right of access
• Right to correction
• Right to deletion, subject to legal retention obligations
• Right to object to processing, especially for direct marketing
• Right to withdraw consent where processing is based on consent
• Right to complain to the Information Regulator of South Africa

To exercise any of these rights, contact us at info@intellistor.co.za.

11. Information Regulator of South Africa

The Information Regulator is the supervisory authority responsible for overseeing compliance with POPIA in South Africa.

• Website: www.inforegulator.org.za
• Email: inforeg@justice.gov.za
• Postal Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

12. Third-Party Links

Our Website may contain links to third-party websites, including those of Epson South Africa and our technology partners. We are not responsible for the privacy practices or content of those websites.

13. Children’s Privacy

This Website is directed at business users and is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors.

14. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. The updated policy will be published on this page with a revised Effective Date.

15. Contact Us

Introduction

This Legal Notice governs your access to and use of the website located at www.colorworks.co.za, which is owned and operated by IntelliStor (Pty) Ltd. By accessing or using the Website, you accept the terms set out below. If you do not accept them, please do not use the Website.

This Legal Notice should be read together with our Privacy Policy, which is also published on this Website.

1. About This Website

This Website is an informational and lead-generation platform. Its purpose is to provide visitors with information about Epson ColorWorks label printers, consumables, label media, accessories, and related software distributed by IntelliStor (Pty) Ltd in Southern Africa, and to enable visitors to submit enquiries and request quotations.

The Website is not an e-commerce platform. No purchase contracts are formed through this Website. All product availability, pricing, and terms of supply are subject to a separate sales agreement concluded directly between IntelliStor (Pty) Ltd and the customer.

2. Accuracy of Information

We take reasonable care to ensure that all information published on this Website is accurate and current. However, we do not warrant or guarantee that the information is complete, error-free, or suitable for any particular purpose. Product specifications, availability, and pricing are subject to change without notice.

IntelliStor (Pty) Ltd accepts no liability for any loss, damage, or inconvenience arising from reliance on information published on this Website that is subsequently found to be inaccurate, incomplete, or out of date.

3. Quotation Requests

Any quotation requested through this Website is not a binding offer. Quotations are subject to confirmation of product availability, prevailing pricing at the time of order confirmation, and acceptance of IntelliStor’s standard terms of sale, which will be provided separately.

Submitting a quotation request through this Website does not create any obligation on either party to proceed with a transaction.

4. Software Downloads

This Website may provide access to printer drivers, firmware updates, and related software. By downloading any file from this Website, you agree to the following:

• Downloads are provided for lawful use with compatible Epson ColorWorks hardware only
• Downloads are provided as is, without warranty of any kind
• You are responsible for ensuring compatibility with your hardware, operating system, and software environment before installation
• IntelliStor accepts no liability for damage to hardware, software, data, or systems arising from the use or installation of Downloads obtained from this Website
• Epson-branded software is subject to Epson’s own End-User Licence Agreement

5. Intellectual Property

All content on this Website, including text, graphics, logos, product images, case studies, technical documentation, and software, is the intellectual property of IntelliStor (Pty) Ltd or its licensors and is protected by South African and international copyright and intellectual property law.

You may view and print pages from this Website for personal or internal business reference, and you may share links to pages on this Website.

You may not copy, reproduce, republish, modify, transmit, or distribute content from this Website for commercial purposes without prior written consent. You may not use the Epson or IntelliStor name, logos, or trademarks without the relevant owner’s written permission.

6. Acceptable Use

When using this Website, you agree not to:

• Use the Website for any unlawful purpose or in any way that infringes the rights of others
• Use automated tools or bots to scrape or extract content from the Website without consent
• Submit false, misleading, or fraudulent information through any form on the Website
• Attempt to gain unauthorised access to any part of the Website or its underlying systems
• Transmit unsolicited commercial communications through our contact forms

7. Third-Party Links

This Website may contain links to third-party websites, including those of Epson, our technology partners, and referenced resources. These links are provided for convenience only.

IntelliStor (Pty) Ltd has no control over, and accepts no responsibility for, the content, accuracy, or availability of any third-party website. We recommend reviewing the terms and privacy policies of any third-party site you visit.

8. Limitation of Liability

To the fullest extent permitted by South African law, IntelliStor (Pty) Ltd and its directors, employees, and agents shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from:

• Your use of, or inability to use, this Website or any content on it
• Reliance on any information published on this Website
• The downloading or installation of any file from this Website
• Interruption, suspension, or termination of the Website for any reason

Where liability cannot be fully excluded by applicable law, our liability is limited to the maximum extent permitted.

9. Personal Information

Any personal information you provide through this Website, such as your name, email address, and telephone number, is handled in accordance with our Privacy Policy and POPIA. Please review our Privacy Policy for full details of how we collect, use, and protect your personal information.

10. Amendments

We reserve the right to update or amend this Legal Notice at any time. Any changes will take effect upon publication on this Website. Continued use of the Website after any amendment constitutes acceptance of the revised notice.

11. Governing Law

This Legal Notice is governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising from your use of this Website shall be subject to the jurisdiction of the courts of the Republic of South Africa.

12. Contact Us